Privacy policy

Article 1 (General Provisions)

  1. 1 The Company shall comply with the Personal Information Protection Law, guidelines of relevant ministry and agency, and other related laws and regulations, etc. to protect User information.
  2. 2 This Policy applies to the use of This App (including services provided by The Company incidental to This App).
  3. 3 This Policy does not apply to the affiliate services provided by the affiliate partner or services provided by a person other than The Company. For the handling of User information in these services, please refer to the Privacy Policy, etc. to be separately provided for by the supplier who provides the relevant external services.

Article 2 (Information to be Acquired)

  1. 1 In This App, The Company shall acquire the User information including the Personal Information (the "Personal Information" as defined in Article 2, Paragraph 1 of the Personal Information Protection Law and the same shall apply hereinafter) as set forth below.

    ⑴ Information to be Provided by User

    1. a. Inquiry information: Name, date of birth, address, telephone number, and email address
    2. In order to respond to inquiries from User, when making inquiries from User to The Company, this information shall be registered by the User using the inquiry form.
    1. b. Content of inquiries: Image information (including GPS information), historical information, characteristic information, etc.
    2. In order to respond to inquiries from User, we may request User to provide this information to us, as necessary, via the Inquiry Form when making inquiries from User to The Company.
  2. 2 The Company shall acquire User information in an appropriate manner without deception or other wrongful means. In addition, in the event The Company acquires User information by any means other than through User’s use of This App, The Company shall notify or publicly announce the purposes of such acquisition in advance.

Article 3 (Purpose of Use)

  1. The Company shall use the User information obtained through the use of This App for the following purposes. The Company shall appropriately handle the obtained User information within the scope of the following purposes and will not use such information beyond the scope of the purposes of use without the consent of the User.
Purpose of use
Purpose of Use Details
Information to be used
  1. Notification and Response to User
  1. ・ To respond to inquiries from User
  2. ・ For the purpose of giving notice of important notifications regarding This App, such as changes to the Terms of Use or This Policy concerning This App, suspension, termination, or cancellation of the This App, and other important notifications regarding This App
  3. ・ Notification of maintenance, updates, new functions, and other matters related to This App
  4. ・ Notification of other services or new services provided by The Company
  1. Inquiry information: Name, date of birth, address, telephone number, and email address
  2. Content of inquiries: Image data (including GPS information, etc.), historical information, characteristic information, etc.
Purpose of use
  1. Notification and Response to User
Purpose of Use Details
  1. ・ To respond to inquiries from User
  2. ・ For the purpose of giving notice of important notifications regarding This App, such as changes to the Terms of Use or This Policy concerning This App, suspension, termination, or cancellation of the This App, and other important notifications regarding This App
  3. ・ Notification of maintenance, updates, new functions, and other matters related to This App
  4. ・ Notification of other services or new services provided by The Company
Information to be used
  1. Inquiry information: Name, date of birth, address, telephone number, and email address
  2. Content of inquiries: Image data (including GPS information, etc.), historical information, characteristic information, etc.

Article 4 (Change of Purpose of Use)

  1. The Company may change the Purpose of Use set forth in the preceding Article only when it is reasonably deemed that the Purpose of Use is relevant to the Purpose before the change. In the event of a change of the Purpose of Use, The Company shall notify User of the changed Purpose of Use in the manner prescribed by The Company or publicly announce such change on the Website.

Article 5 (Provision of Personal Information to Third Parties)

  1. 1 With the exception of the following cases, The Company shall not provide any Personal Information of User information to any third party without obtaining the prior consent of the User. Provided, however, that this provision shall not apply to cases where it is permitted under the Personal Information Protection Law or other relevant laws or regulations.
  2. ⑴ Cases in which the handling of personal information is necessary for the protection of life, body, or property of humans and when it is difficult to obtain the consent of the person
  3. ⑵ Cases in which the provision of Personal information is particularly necessary for improving public health or promoting the sound growth of children and when it is difficult to obtain the consent of the person
  4. ⑶ Cases in which it is necessary to cooperate with a state organ, a local government, or an individual or a business operator entrusted by either of the former two in executing the affairs prescribed by laws or regulations and when obtaining the consent of the person is likely to impede the execution of such affairs
  5. ⑷ When The Company has notified or publicly announced the following matters in advance and has filed the Personal Information Protection Commission thereof
  6. ① The fact that provision to a third party is included in the purpose of use
  7. ② Items of data to be provided to third parties
  8. ③ Means or method of provision to a third party
  9. ④ Provision of Personal Information to a third party will be suspended at the request of the person in question
  10. ⑤ How to accept requests from the person in question
  11. 2 Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be deemed a third party:
  12. ⑴ Where The Company entrusts the handling of Personal Information in whole or in part to such person to the extent required to achieve the Purposes of Use
  13. ⑵ Cases where Personal Information is provided as a result of the succession of business due to a merger or otherwise
  14. ⑶ Cases in which the Personal Information is used jointly with a specific person and such fact, the items of the Personal Information to be used jointly, the scope of the joint users, the purposes of use of the users, and the name of the person responsible for the administration of said Personal Information are notified to the User in advance or put in a readily accessible condition for the User.
  15. 3 In the event of Item 1 of the preceding Paragraph, The Company shall conclude a confidentiality agreement with the outsourcee in advance with the same content as the This Policy, and supervise the outsourcee as required and appropriate so that the outsourcee can properly manage the security of the information.

Article 6 (Safety Management)

  1. 1 To protect User information, including the prevention of leakage, loss, or damage of User information, The Company shall implement the following measures: [Implementation of restrictions on access to Personal Information files, introduction of security software to prevent unauthorized access from the outside], and takes appropriate measures to ensure the safety management of User information.
  2. 2 The Company shall appoint the Representative Director as the User Information Management Supervisor to properly manage and continuously improve the User information.

Article 7 (Disclosing Personal Information)

  1. 1 When requested by the User to disclose Personal Information, The Company shall promptly disclose it to the User to the extent reasonable. Provided, however, that in the event such disclosure would fall under any of the following, The Company may not disclose all or part of such information. In the event of the decision not to disclose such information is made, The Company shall promptly notify the User thereof. A fee of 1,000 yen per application will be charged to disclose Personal Information.
  2. ⑴ Cases where there is a risk of harm to the life, body, property, or other rights or interests of the person or a third party
  3. ⑵ Cases where there is a risk of causing significant hindrance to the proper execution of The Company business
  4. ⑶ Requests of the same contents are repeated without justifiable reason
  5. ⑷ Other cases of violating laws and regulations
  6. 2 Requests for disclosure as set forth in the preceding clause shall be made by entering information into the prescribed form on The Company website and transmitting such information.
  7. 3 Notwithstanding the provisions of the preceding clause, in principle, we will not disclose any information other than Personal Information, such as inquiries (historical information, characteristic information, etc.).

Article 8 (Correction and Deletion of Personal Information)

  1. 1 The User may request The Company to correct, add, or delete the Personal Information (hereinafter referred to as "Correction, etc.") if such User’s Personal Information held by The Company is wrong.
  2. 2 Requests for Correction, etc. as set forth in the preceding clause shall be made by entering the specified form on The Company website and sending it.
  3. 3 Upon receipt of the request as set forth in Clause 1 above from the User, The Company shall conduct survey of such Personal Information without delay if it determines that there is a necessity to respond to such request as a result of the survey. Provided, however, that this provision shall not apply where The Company does not assume these obligations under the Personal Information Protection Law or other laws or regulations, where requests for the same content are repeated without justifiable grounds, or where excessive technical work is required.
  4. 4 The Company shall, without delay, notify the User of any Correction, etc. made pursuant to the provisions of the preceding paragraph or a decision of not making any Correction, etc.

Article 9 (Suspension of Use, etc. of Personal Information)

  1. 1 In the event The Company is requested by the person to discontinue or delete the use of the Personal Information (hereinafter referred to as "Suspension of Use, etc.") for the reason that it is being handled beyond the scope of the intended use or that it has been obtained by fraudulent means, it shall conduct the required investigations without delay.
  2. 2 In the event that it is determined there is a need to respond to the request based on the results of the investigation set forth in the preceding paragraph, the Suspension of Use, etc. of the relevant Personal Information shall be made without delay.
  3. 3 In the event The Company makes a Suspension of Use, etc. pursuant to the provisions of the preceding paragraph or decides not to make a Suspension of Use, etc., it shall notify the User thereof without delay.
  4. 4 Notwithstanding the provisions of the preceding two paragraphs, in the event that it is difficult to make a Suspension of Use, etc., such as when the Suspension of Use, etc. requires a large amount of expenses, and measures should be taken to protect the rights and interests of the User in lieu thereof, such alternative measures shall be taken.

Article 10 (Change of Privacy Policy)

  1. 1 The Company shall endeavor to review the operational status of the handling of User information as necessary and to make improvements on an ongoing basis, and the This Policy of such information may be changed from time to time as necessary.
  2. 2 The revised This Policy will be posted on The Company website or announced in an easy-to-understand manner. Provided, however, that in the event of any change in the content that requires the User's consent under the laws or regulations, the consent of the User shall be obtained in a manner separately prescribed by The Company.
  3. 3 Unless otherwise provided by The Company, the changed This Policy shall become effective when the notice set forth in the preceding paragraph is given.

Article 11 (Contact point for inquiries)

  1. For inquiries regarding This Policy, please contact the following office.
  1. Address: 38-17, Jingumae 3-chome, Shibuya-ku, Tokyo 150-0001
  2. Company Name: Flower.Inc
  3. E-mail Address: support-app@flow-er.co.jp